Are you based in the United Kingdom?
Yes, our office is based in UBC, Enterprise House, Southampton, SO14 3XB.
Our warehouse is based in Newfield House, Coates, Retford, Nottinghamshire, DN22 0HA.
What is your delivery time?
4 working days. We aim to pack and dispatch our orders within 24 to 48 hours; we normally send bulk order via Pallex network with 2 days delivery time. However we can also using DPD, Parcel Force, Yodel and many more Next Day service for urgent orders.
What if I want to order something that I designed or given by my designer, or found somewhere else? Are you be able to source the product for me?
Yes, we can source any furniture products for you on the most cost effective rates. Our quotation will including deliveries and everything. The benefit to use us to source products for you is:
1. we have ownership in many different factory from lighting, bespoke luxury furniture to mass production high street plastic furniture.
2. We have lower MOQ requirement base on the fact that we have weekly containers importing from far east.
3. We have the dedicated team to serve you during the order processing which give you the assurance and efficient communications.
Please contact David for any related queries: email@example.com
Are the items flat packed?
Most of our items come flat packed. The assembly is very easy, as it only consists of attaching the legs to the base with provided fixings.
What is your returns procedure?
If you dislike the item, or it doesn’t suit your needs, you are entitled to a full refund if the items are returned with original packaging and resalable condition to our warehouse within 14 days of the delivery date. You are expected to cover the return cost. For more information please check here.
What if the item reaches me damaged?
If any of your items are damaged or defective, please take a photograph of the damage and forward it to our customer services at firstname.lastname@example.org. We will then arrange a free of charge replacement and a collection of the faulty goods if needed.
Can you offer any further discounts?
We can only offer further discounts for customers whose orders exceed the total of 100 items or £2000. To find out how to get the discount applied to your order please email us on email@example.com to apply a trade account with us. Or visit our trade platform: http://www.mmilo.trade/
Can I mix and match colours of chairs sold in sets?
Unfortunately, the sets come in one colour. To mix and match you will need to order each chair individually.
(Tulip Range) – Are the cushions removable?
Yes, the cushions are removable; they’re fixed onto the seat with 4 bolts.
Do you have a show room?
No, unfortunately we do not have a showroom; our products are only viewable online.
How do I arrange to pick up my order from your warehouse?
If you would rather collect your order from our warehouse than have it delivered to your house, please contact us via email on firstname.lastname@example.org to schedule. Our warehouse is based in Newfield House, Coates, Retford, Nottinghamshire, DN22 0HA. Please keep in mind that we are open Monday to Friday 9am to 5pm, and need at least two working days notice before your arrival.
Do you have material samples so I could see how the colour looks in real life?
Please contact: email@example.com for fabric or plastic sample swatches.
How much weight can the chair hold up?
We advise to not exceed the load of 100 kilograms.
Does your furniture meet the UK Fire Regulation Standards?
Yes, our furniture meets the UK Fire Regulation Standards.
How do I return an item?
Please contact our customer service team on: firstname.lastname@example.org. The returns address is: Newfield House, Coates, Retford, Nottinghamshire, DN22 0HA. Please remember the return will requires booking in advance. For more information please check here.
What do I do if my item arrived damaged/defective?
We try our best to ensure your order arrives in perfect condition, but we understand this isn’t always the case. If you received damaged or defective goods please contact us via e-mail on email@example.com and attach a photograph of the defect/damage. We will get back to you within 24 hours, providing you with all available options.
What do I do if I’m missing items from my order?
If you are missing an item, please contact us via e-mail firstname.lastname@example.org and we will provide you with the necessary assistance.
What do I do if I received the wrong item?
If you received goods that you haven’t ordered, please e-mail us photographs of what you have received, we will then be able to take you through our replacement procedure.
What countries do you deliver to?
All our items are available for delivery to: United Kingdom, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland.
Do you have any shops?
No, we are an online only wholesaler.